Bank of the West

Reviews

• ★ ☆ ☆ ☆ ☆
  This location is awful. I don't live in California but I have to run everything through this branch since the Ventura one closed where I opened my account when I lived there. The service is terrible when I try to call and speak with someone. I live in New Mexico and they never return my calls. It is an awful experience. I will be closing my account and opening a new one with a local branch in New Mexico where I know the service is so much better.
  By Ari Brown, January 31, 2018
• ★ ☆ ☆ ☆ ☆
  It's an easy location for when we're running errands, but it's terrible service. We can't cash our change, unless we roll it ourselves. Apparently, doing math is too difficult for a bank. After that, wanted to add a savings account and waited almost an hour, during which time, a banker came in, didn't talk to us, and put her headphones on, and still never helped, and then the branch manager left, also without helping. There's also only one teller working the main desk. Incredibly frustrating and a waste of my time. If you see people waiting, ask to help! Don't leave, or put your headphones in and ignore your customers!
  By Rachel Winter, September 13, 2017
• ★ ☆ ☆ ☆ ☆
  This bank lives on penny pinching. I ordered a book of checks and paid $25 for them. I needed one temp check but they said I had to order four and then pay for them. I informed them I already ordered checks so they would not charge me, but they did anyways. Another charge is for there bank statements of $3.00, I tried to cancel the statements and they just gave me the run around then told me to set up everything online. After the yahoo and equifax hack i prefer not to do online banking. I would suggest using chase as your go to bank, I have never had a problem with them.
  By Joseph Sardinha, June 22, 2017

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